Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at csnmj3919@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

For any return-related questions, please contact us at csnmj3919@gmail.com or by SMS at +1-213-993-0002 (SMS only).

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at csnmj3919@gmail.com.